Is reservation required to enter the park?
Book your day or evening at Aquardens for free, reduce waiting times at the checkout and access is guaranteed even in the event of high turnout. Tickets can only be booked for tickets purchased online. Once you have pre-purchased your ticket, you can then proceed with the booking. Booking is not compulsory but strongly recommended
Please visit this section.
For treatments or massages at the Aquadivina Spa please contact us at 045 6706868 – aquadivina@aquardens.it.
Is the Sauna Village open?
Yes, the Sauna Village is open and accessible.
Consult here the opening hours of the Sauna Village.
Are the restaurants open?
Yes, all the restaurants inside the park are open. Check the timetables at the following link.
Can I have a massage or a treatment?
The Aquardens Massage & SPA area is open at the following times.
Reservations are necessary, on 045 6706868 (also via WhatsApp).
Discover our massages and treatments.
How can I find out if my voucher is still valid or if there is an extension?
Write an email to info@aquardens.it, indicating your no. Order (you can find it at the top right, next to the purchase date).
Can I use a normal voucher, bought before 04/11/2020?
The validity of tickets purchased, not expired and not used before 04/11/20 is extended by 6 months from the date of reopening of the park.
These tickets will therefore be usable from May 15, 2021 to November 15, 2021.
Tickets related to the Birthday Promo purchased during 2020 can be used regularly, without the constraint of the birthday date, between May 15, 2021 and November 15, 2021.
Do I have to wear the mask even in the pools?
It will not be necessary to wear it in the water but only in internal common areas, transit areas and to go to the stores.
Is the use of swimming caps mandatory?
No, the use of the swimming cap is not mandatory but we recommend that you collect your hair to access the pools.
How to activate the gift card?
Buy the gift card of the value you want online. Print the voucher that will be sent by email to the address indicated during the purchase and show it at the cashier, within the terms indicated on it, to activate and withdraw the plastic card and take advantage of the prepaid credit in one or more solutions.
Can I enter the park even if it rains?
Aquardens is open 365 days a year. Our outdoor pools remain open even in the rain to allow our guests to enjoy the sensation of cold rain while immersed in the warm waters. Outdoor pools connected to the pools inside are temporarily closed for safety reasons in case of lightning storms.
Are there any restrictions on the number of admissions?
The limit will concern the contemporary daily capacity which must comply with the regulations in force.
Make a reservation and ensure access on the chosen day and time. If you wish to access during the days of Saturday and Sunday, remember to buy the holiday ticket in order to make the reservation.
Are the private suites accessible?
Yes, by reservation at 045 6706868 (also via WhatsApp). Appointments can be canceled up to 24 hours before the respective treatment.
What to bring for a day at Aquardens today?
- mask to wear in the internal common areas and to go to the points of sale.
- Swimsuit, own or available for purchase on site. - towel and / or bathrobe - personal or rentable on site (€ 3 for the towel, € 5 for the bathrobe).
- Flip Flops - personal or can be purchased on site. We also recommend that you bring the necessary for the shower (eg shower gel).
For children under the age of 3, the use of nappies / containment costumes inside the tubs is mandatory.
Do I have to take a shower before entering the water?
Yes, before entering the pool area, take a shower for a few minutes.
Do the pools contain water from the hot springs?
Yes, they do. All pools contain salt-bromine-iodine thermal water that gushes pure at 47°C and is then cooled to around 35°/36°C to allow bathing. The water temperature may vary throughout the year for reasons beyond the control of Aquardens SpA.
How does the electronic bracelet work?
At the entrance an electronic bracelet is provided in order to:
- enter via the turnstiles (calculating the time you spend at the park).
- open and close the lockers in the changing rooms. Each bracelet can be linked to a locker and you can check the locker number using the readers available in the pool area.
- charge all extra expenses (food, beverages or entrance to the extra areas ); the amount (if any) will be paid at the automated payment machines or at Reception Aquardens.
The penalty in case of loss of the bracelet (its wristband fastens like a watchband) is equal to 100 €, that is the maximum amount of rechargeable expenses (30 euro for children under 14 years of age).
Therefore it is recommended not to take your bracelet off during your stay at the Park.
How is the hourly price calculated?
The hourly price is calculated using the electronic bracelet from the time of entry to the time of exit (including the time spent in the changing room). If the time spent at the park exceeds the time paid for, the difference must be paid for.