Frequently Asked Questions

Please read the answers to our FAQs carefully and use them as a guide as necessary. Please contact our Customer Service department if you cannot find the answers you are looking for, or if you require further clarification.

We are here to help you. We want you to have a safe and enjoyable online shopping experience.

- bathing suit, your own or purchased on site
- beach towel and/or bathrobe - personal or rented on site
- rubber slippers  - personal or purchased on site

If you purchase a ticket including access to the Sauna Area, please remember to bring a cotton towel.

We also recommend that you bring your own shower kit (e.g., shower gel).
Swimming nappies are compulsory for children under 3 years of age in the pools.